We Accept Visa®, MasterCard®, Discover.
We can only ship to the billing address of the credit card. If you would like the package shipped to another address then you can change this information with your credit card company.
Our credit card transactions are protected by SSL. The system goes into secure mode when you finalize your order. Because SSL is encrypting the data as it is sent, the response time of the server may decrease as you complete your order.
If you live in the state of California, you will be assessed 9.75% Sales Tax
Returns & Exchanges
All merchandise must be returned in original purchase condition and a copy of the online sales receipt and credit card receipt within 30 days of purchase. Shipping charges are non refundable and all returns are subject to a 15% restocking fee.
Please pack returns carefully (using the packaging it came with) and use a traceable method of shipment (UPS Ground is probably the most inexpensive). Do NOT put the labels on the outside of the product box. Once we get back the item(s) we'll credit your account.
To return your keywrap please email us at return@keywraps.com. We will reply to you with all of the instructions needed to return the key wrap.
Please be sure to include a copy of your packing slip or original order confirmation, and a copy of your credit card receipt.
Shipping & Fulfillment
Key Wraps are generally immediately available for shipping. We can have your product(s) shipped to you in seven to ten business days. Sometimes it can be quicker, but use the 7-10 number as an "average". Please take this into account when ordering your items. If it is a time sensitive shipment, please upgrade your shipping to express.
Order Process
The ordering and information update process goes as such.
• Customer Places Order - You place your order on our secure online site. Once the order is submitted, your confirmation is displayed for you to print as well as a copy being emailed to you for your records.
• Order is Processed and Funds Withdrawal - During the next business hour (10am-6pm PST) after your order is placed, your payment will be processed. At this time, your order status will go from "Pending" to "Processing". If you paid with Check or Money Order, you will be sent a money request email with another invoice. Mail this along with your payment.
• Funds Approved - Once the funds are approved and address verification is complete, your order will begin to ship. At this point, your order will go from "Processing" to "Shipped" .
• If There is a Problem - In the event your order is rejected for any reason, an order update by the customer will be required. If the funds are rejected, you will immediately be sent an email, as well as your online order being updated explaining what happened. At this point, you will either need to correct the information as described or cancel the order.
• Standard Shipping (5-7 days): Products shipped via standard service are normally delivered within six business days after shipment.
• 3-Day Shipping: For an additional charge, we offer this expedited shipping option for most products. Products shipped via two-day service prior to 5:00 p.m. PST are normally delivered by 4:30 p.m. local time two business days after shipment.
• Overnight Delivery: For an additional charge, we offer this expedited shipping option. Products shipped prior to 5:00p.m.PST via overnight service are normally delivered by 4:00 p.m. local time one business day after shipment. Overnight delivery is not available for orders shipping to Alaska and Hawaii.
• 2-3 Day International Shipping: For an additional charge, we offer this expedited shipping option shipped from international locations. Products shipped prior to 5:00 p.m. PST are normally delivered by 4:30 p.m. local time within three business days after shipment.
Remember that these estimates are for time in transit only, and that they do not apply until the product leaves our facility. As the delivery of your order is beyond our control once your order leaves our facility, we cannot assume liability for late deliveries, regardless of the delivery method you specify.
Backorders
Rarely, KeyWraps are out of stock when an order is placed. If this is the case, your order will be placed on Backorder Status. We will notify you with an email stating how long we believe the delay will be. At this point, you have the option to either keep the order and wait for the goods, or to simply cancel penalty free. If you wish to keep the order standing, the goods will be sourced and shipped ASAP. If you wish to cancel the order, you will receive a credit (if charged) for the total amount of the invoice.
Tracking Numbers
Tracking numbers are generally available for your shipment. Once your order is placed, and the goods shipped, your online tracking number as well as the parcel carrier name will be emailed to you. This allows you to follow the progress of your package from our dock to your door.
Shipment Errors, Missing Items & Breakages
In the event your shipment is damaged or incorrect, please notify us at info@keywraps.com. If the item is damaged, we will kindly place a claim with the parcel carrier. This will notify them of the damage, generate a return shipment back to us and pay for new goods to be shipped to you. Claims like this generally take 5-7 business days to close.
Canceling an Order
If you wish to cancel an order, please email us at info@keywraps.com and enter Cancel in the subject line. Orders which are not yet shipped can be cancelled at any time, for no charge.
Shipping to Hawaii and Alaska
If you live in Hawaii or Alaska, you MUST choose the UPS 2 Day Air or Next Day Air option when you place your order. There is no ground route to these locations so please do not choose Ground. If you fail to choose the correct shipping method, your order will either be cancelled, or if there are enough funds, delayed and shipped with USPS Priority Mail. This can delay an order up to 3 weeks, so please choose wisely.
